> ## Documentation Index
> Fetch the complete documentation index at: https://docs.xpaycheckout.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Evidence guidelines

> How to submit evidence, and how to respond to or accept a dispute.

<Note>
  Submit clear and relevant proof to support your case.
</Note>

**Guidelines:**

* Upload clear, legible documents that support your case
* **Mandatory evidence documents**: Customer communication and payment invoice
* Include any other relevant evidence based on the dispute reason, such as your refund policy, service records, or activity logs
* Ensure all the evidence is properly labeled

**Upload Process:**

* Navigate to `Dashboard → Disputes → Open Dispute -> Counter Dispute`

**Accept Dispute:**

* Navigate to `Dashboard → Disputes → Open Dispute -> Accept Dispute`

<Warning>
  Accepting a dispute will result in losing the dispute and funds being permanently deducted.
</Warning>