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Payout Schedule

Payouts are initiated according to your schedule and typically arrive in your bank account within 24 to 48 working hours. While xPay initiates the transfer on your scheduled payout day, your bank may require additional processing time. We send Payout delay emails at the beginning of the month to outline any delays due to holidays in India or US.

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Is there a minimum payout amount?

• Yes, $200 minimum. If your balance is below this threshold, funds will accumulate until you reach $200, then process on your next scheduled payout day.
• All payouts are made in USD.

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What payout schedules are available?

To get more details on all available payout schedule methods or to make any modifications to the existing payout schedule, please reach out to our customer support. If no discussion has happened on the payout schedule, then the default payout will be initiated on Mondays and Thursdays.

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Why hasn’t my payout been processed?

Common reasons:

• Balance below $200 threshold
• Not your scheduled payout day
• Bank account verification pending
• Weekend or bank holiday
• Account under review

Check your balance and payout status in Balances, or contact support for assistance.

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What happens if a payout fails?

In your Xpay dashboard the balances status of your payout record will be marked as “Failed”. To resolve:

1. Check the failure reason in Balances
2. Contact Xpay support if needed

Failed funds remain in your account and will be included in your next successful payout.

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How can I change my payout schedule?

You need to contact the Xpay support. Support: [email protected]

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Payout Dashboard

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How do I track my payout status?

View all payout activity in your XpayCheckout dashboard:

1. Navigate to Balances in the left sidebar
2. View your payout history with details including:
   • Payout ID: Unique identifier for each payout
   • Amount: Total payout amount
   • Initiated At: Date and time payout was processed
   • Payout Cutoff: Cutoff date for included transactions
   • Status: Current payout status
   • FIRC certificate directly from the dashboard.
   • A detailed Payout Statement including ledger entries.

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FIRC (Foreign Inward Remittance Certificate)

A Foreign Inward Remittance Certificate (FIRC) is an official document issued by banks in India as proof of inward remittance received in foreign currency.

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What is FIRC?

• It serves as legal proof that funds have been received from abroad.
• Commonly required for compliance, tax purposes, and record-keeping.

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Where can you use FIRC?

• To claim tax exemptions or benefits in India.
• As supporting documentation for audits or regulatory reporting.
• To verify receipt of foreign payments for internal or external stakeholders.

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Troubleshooting & Support

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