Skip to main content
Submit clear and relevant proof to support your case.
Guidelines:
  • Upload clear, legible documents that support your case
  • Mandatory evidence documents: Customer communication and payment invoice
  • Include any other relevant evidence based on the dispute reason, such as your refund policy, service records, or activity logs
  • Ensure all the evidence is properly labeled
Upload Process:
  • Navigate to Dashboard → Disputes → Open Dispute -> Counter Dispute
Accept Dispute:
  • Navigate to Dashboard → Disputes → Open Dispute -> Accept Dispute
Accepting a dispute will result in losing the dispute and funds being permanently deducted.