Secondary evidence - xPay

This applies to every dispute reason. Attach it alongside the primary evidence for your specific reason to strengthen any card dispute.

Information	Physical product	Digital product	Offline service	Reservation / booking
Order details	• Description • Quantity • Price per item • Shipping address • Tracking number • Carrier • Ship date	• Description • Quantity • Price • Access/activity logs • Customer agreement to T&Cs	• Description • Quantity • Price • Service date • Customer agreement to T&Cs	• Description • Quantity • Price • Booking start/end dates • Customer agreement to T&Cs
Customer details	• Name • Email • IP address • Billing address	Same	Same	Same

Bank, ACH & check disputes

These use different reasons, and not all are won with evidence:

debit_not_authorized — treat like an unauthorized/fraud dispute; provide proof of authorization.
incorrect_account_details, bank_cannot_process — usually processing failures, not evidence disputes. Correct the details and re-attempt collection where possible.
check_returned, insufficient_funds — funding failures. Recover payment through another method rather than contesting.

Responding by reason Evidence guidelines