| Information | Physical product | Digital product | Offline service | Reservation / booking |
|---|---|---|---|---|
| Order details | • Description • Quantity • Price per item • Shipping address • Tracking number • Carrier • Ship date | • Description • Quantity • Price • Access/activity logs • Customer agreement to T&Cs | • Description • Quantity • Price • Service date • Customer agreement to T&Cs | • Description • Quantity • Price • Booking start/end dates • Customer agreement to T&Cs |
| Customer details | • Name • IP address • Billing address | Same | Same | Same |
Bank, ACH & check disputes
These use different reasons, and not all are won with evidence:debit_not_authorized— treat like an unauthorized/fraud dispute; provide proof of authorization.incorrect_account_details,bank_cannot_process— usually processing failures, not evidence disputes. Correct the details and re-attempt collection where possible.check_returned,insufficient_funds— funding failures. Recover payment through another method rather than contesting.