credit_not_processed | The cardholder claims you have not yet refunded their return or cancellation. |
customer_initiated | The customer initiated a chargeback directly with their bank for an unspecified reason. |
duplicate | The customer was charged more than once for the same item or service. |
fraudulent | The customer claims they didn’t authorize this payment — possibly due to card fraud or confusion over a legitimate charge. |
general | The customer disputed the charge, but the reason is unclear. You should contact them for more details. |
product_not_received | The customer says they didn’t receive the product or service they paid for. |
product_unacceptable | The customer received the product but says it was damaged, defective, or not as described. |
subscription_canceled | The customer says you continued charging them after they canceled a subscription. |
unrecognized | The customer doesn’t recognize the charge on their statement. This often overlaps with fraudulent disputes. |
