Should I respond to every dispute?
No. Respond only when you have evidence that rebuts the specific claim. If the claim is fair, accepting avoids extra fees and protects your standing.
What documents are always required?
Customer communication and the payment invoice, on every counter-dispute.
What happens if I miss the deadline?
The dispute is automatically lost, funds are permanently deducted, and your performance score is affected.
I already refunded the customer — is the dispute closed?
Open the dispute and submit the refund evidence (reference, date, amount) as your counter-dispute.
Do I get my money back if I win?
Yes. The amount withdrawn when the dispute was raised is credited back when you win.