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Every dispute withdraws your funds and can cost a fee even when you win, and losses hurt your performance score. Prevention beats defence:
  • Always capture delivery confirmation — tracking resolves most product_not_received disputes before they’re filed.
  • Make refunds easy and support responsive — most disputes are a failed support interaction in disguise.
  • Honor cancellations immediately to avoid subscription_canceled disputes.
  • Keep complete records — invoices, communication, delivery proof, and agreed terms. You can’t submit evidence you didn’t keep.